Handball Studio logo Handball StudioClosed beta
01

How to contact support

Use the same communication channel through which you received the beta extension. A dedicated professional support address will be added before the paid release.

02

Include these details

  • Browser (Chrome or Edge), browser version and Handball Studio version.
  • Video platform: YouTube, Vimeo or a direct public HTTPS video.
  • Exact steps needed to reproduce the issue.
  • A screenshot that contains no confidential player or match information.
  • The visible error message, copied exactly when possible.
03

Known video limitations

A private, deleted, geo-restricted or embedding-disabled YouTube or Vimeo video may not play inside the shared viewer. A direct hosted video may also reject playback when its platform blocks external players or requires authentication.

The original video remains on its hosting platform. When embedded playback is unavailable, use the source link to open it directly there.
04

Shared-link problems

A link may be unavailable because it expired, was revoked, was copied incompletely or reached a temporary service limit. Do not publish a management token or include it in a support screenshot.

05

Privacy requests

Use the beta communication channel to request help with deletion or privacy questions. Read the complete privacy policy for details about local storage, Cloudflare sharing and retention.